Service Terms.
Last updated 13 Oct 2026.
1. What we do
We provide the packages and services described on our packages, services, car and business pages at the prices shown there. Prices are final and include visit and travel charges inside our service area. In a visit we may fit sealing strips, a door sweep and sealing clay, set up a purifier, fit a genuine filter or a car cabin filter, and take PM2.5 and CO2 readings.
2. What we do not do
Not included in any visit: electrical work of any kind, new sockets, wiring, wall or ceiling mounting, opening the purifier body, repairs. Repairs go to the maker's authorised service, and we help you book it. We do not seal a room heated with an angithi, coal, kerosene or a gas heater, and we do not cover the vent of a gas geyser, a kitchen chimney or an exhaust fan. If a socket is loose, sparks or is overloaded, we stop and ask you to call a licensed electrician. We use no ladders and do not move heavy furniture.
3. Goods we supply
Purifiers in packages come with the maker's warranty card, billed at or below the MRP printed on the box. If a purifier is dead on arrival or not the model we confirmed, we replace it or refund the whole package. Filters are the maker's genuine filters, billed at or below their printed MRP. Car cabin filters: for Maruti cars, the Maruti Suzuki Genuine Accessories carbon filter listed for your model; for other cars, the carmaker's genuine part listed for your car. For a car not on our list, we confirm the part and the price on WhatsApp before you pay. Until our dealer accounts open, Filter Club members order the purifier filter from the maker's store with a plain link we send, and we fit it.
4. Visits
Slots run 10 am to 7 pm. Two people visit, carrying ID. An adult must be present. We may decline a visit we cannot do safely. Sealing materials use peel-off adhesive; we test it on a hidden spot first.
5. Payment and invoices
Orders are prepaid by the payment page, UPI or a link we send on WhatsApp; companies pay by bank transfer against a proforma. Every payment gets a numbered receipt or, once we are registered, a GST invoice, with our legal name, address, the items and services, the amount and payment mode.
6. Plans, rentals, deposits and damage
Filter Club runs for one year from payment and does not renew by itself; we ask you before the year ends. The replacement filter is billed separately when it is due, at or below its MRP. Rentals run from delivery to the end of February, with pickup in March, under a written rental agreement that repeats these terms.
- Home Winter Rental deposit: ₹2,000, refunded in full within 7 working days of pickup, less only the deductions below.
- Normal use is never charged: dust, marks, a filter that is used up, and wear from running the unit as the maker's manual says.
- Physical damage beyond normal use (a cracked body, a broken panel, liquid damage): the maker's authorised service price for the repair, with its bill shown to you.
- A missing filter: the maker's own store price for the genuine filter, ₹2,379 for the Honeywell Air Touch V2 filter (honeywellconnection.com, 13 Oct 2026). Any other missing part: the maker's own price for that part, with its bill shown to you.
- Home rentals: deductions never exceed the ₹2,000 deposit. Office rentals have no deposit; charges never exceed ₹5,999 a unit, the price to keep it in March.
- A unit that fails without misuse is swapped at no charge.
7. Cancellations
8. Liability
We take care in your home and car. If we damage something, tell us within 48 hours and we will make it right under our grievance process.