Cancellation and Refunds
Cancellation and Refunds.
We never charge a cancellation fee. If we miss the window we promised, you get a full refund.
| Anything we sell | If it is defective, deficient, spurious, not as described, or delivered late, we take it back at our cost and refund in full, or redo the service, whichever you choose. |
|---|---|
| Clean Bedroom and Home Winter Rental reservations | Refundable in full until we deliver. Cancel the balance any time before delivery for a full refund. If we cannot deliver within the window we promised, you get a full refund. If the purifier is dead on arrival or not the model we confirmed, we replace it or refund the whole package. |
| Room Seal Kit and Whole Home Seal | Pre-orders cost nothing until they ship. Cancel a paid kit before dispatch for a full refund. If a kit arrives damaged or defective, tell us within 7 days of delivery with a photo: we replace it or refund it in full, and collect it at our cost. |
| N95 Office Box and Smog Season Kit | Full refund if cancelled before dispatch. Masks cannot be returned once delivered unless the sealed packs arrive damaged, defective or not what you ordered. |
| Clean Room Visit and Clean Cabin Swap | Refundable in full before the visit. Free reschedule up to 12 hours before your slot. If we cannot get the right cabin filter for your car, we refund in full before the visit. Re-fit within 30 days if a cabin filter does not sit right. |
| Filter Club | Full refund before the first filter change. After that it is not refundable unless we fail to deliver a service in the plan, and it does not renew by itself. |
| Business orders | Advances are refunded in full if we cannot deliver what the proforma states, in the window it states. |
| Free Room Test | Cancel or move it any time. |
| If we cancel | You pay nothing, and any amount you paid is refunded in full within 5 working days. |
Refunds go back to the account, card or UPI ID you paid from, within 5 to 7 working days of our confirmation. The purifier in a package carries the maker's warranty: for a defect that shows up later, we help you book the maker's authorised service.
Machine-only purchases from a retailer
Cancellations, returns and refunds are with that retailer under its policy. We can help you find the right contact.